Rules governing access to and use of the Paytrale website, mobile apps, web platform, APIs, and related services.

• Account: the Paytrale account created by an operator to access and use the Service.
• Authorized User: an individual granted access to an Account by the operator, including the operator, administrators, and team members.
• Customer Data: personal information about an operator’s customers and contacts entered into the Service, including names, contact details, service addresses, and related job, invoice, and contract records.
• Effective Date: the date on which an operator first creates an account or, for existing users, the date these Terms are published and accepted.
• Operator: the business owner or entity that creates and maintains a Paytrale account and is responsible for activity under that account.
• Operator Data: all data uploaded, entered, or generated by the operator or authorized users through the Service.
• Privacy Policy: the Paytrale Unified Privacy Policy available at paytrale.com/privacy.
• Service: the Paytrale platform, including the iOS and Android apps, web platform, website, APIs, and all related features and services.
• Subscription: the paid plan selected by the operator that determines the features, limits, and pricing for the account.

By creating an account, clicking “I Agree,” or otherwise accessing or using the Service, you represent that you have read, understood, and agree to be bound by these Terms and the Privacy Policy.

If you accept on behalf of a business entity, you represent and warrant that you have authority to bind that entity.

If you do not agree to these Terms, you must not create an account or use the Service.

These Terms and the Privacy Policy form the entire agreement regarding the Service and supersede prior agreements or understandings on the same subject matter.

• The Service is intended exclusively for business professionals aged 18 and older.
• By creating an account, you represent that you are at least 18 years old.
• You represent that you are acting on behalf of a bona fide business, trade, or professional activity.
• You represent that you have the legal capacity and authority to enter into a binding agreement.
• You represent that your use of the Service will comply with all applicable laws.
• If Paytrale learns an account was created by or on behalf of a minor, the account may be terminated and associated data deleted.

To use the Service, you must provide accurate, current, and complete registration information, including your full name, email address, and a secure password, and keep that information current.

You are responsible for maintaining the confidentiality of account credentials and for all activity under your account, whether or not authorized by you.

You must notify Paytrale promptly at support@paytrale.com if you become aware of unauthorized access to or use of your account.

The operator is responsible for managing authorized-user access, role assignment, and compliance by all authorized users.

Paytrale provides a field service management platform for trades professionals, including job creation and tracking, scheduling, customer management, estimates, invoices, payment tracking, contracts, electronic signatures, team management, job photo documentation, messaging, integrations, and billing management.

Paytrale may modify, update, or discontinue Service features. If a change materially reduces functionality under your current subscription, Paytrale will provide at least 30 days’ advance notice and let you terminate without penalty before the change takes effect.

The Service is provided on an as-available basis. Paytrale uses commercially reasonable efforts to maintain availability but does not guarantee uninterrupted, error-free, or secure access.

• Subscription features, limits, and pricing are described on the website and in the application.
• Payments are processed through Stripe, and by subscribing you authorize recurring charges to your chosen payment method on the billing cadence for your plan.
• Credit-card entry and payment management occur exclusively on Stripe-hosted pages. Paytrale does not receive or store raw card numbers, CVVs, or bank-account numbers.
• If a payment fails, Paytrale may retry the charge and notify you by email. If payment remains past due for more than 14 days, access may be suspended until payment is received.
• Paytrale will provide at least 30 days’ written notice before a subscription price increase takes effect.
• Subscription fees are non-refundable except where required by law. Cancellation mid-cycle preserves access through the current billing period without pro-rated refunds.
• Fees are exclusive of applicable taxes, duties, and levies other than taxes based on Paytrale’s net income.

As between you and Paytrale, you retain all right, title, and interest in your operator data. Paytrale does not claim ownership of content you upload, enter, or generate through the Service.

You grant Paytrale a non-exclusive, worldwide, royalty-free license to host, store, process, display, transmit, and reproduce operator data solely as necessary to provide, maintain, and improve the Service for you.

You are responsible for the legality, accuracy, and appropriateness of the operator data you submit.

Paytrale maintains infrastructure-level backups for disaster recovery, but you remain responsible for maintaining your own independent backups.

When you enter customer personal information into the Service, you act as the data controller for that customer data and Paytrale acts as a data processor on your behalf.

• Operators are responsible for lawful authority to collect, use, and disclose their customers’ personal information through the Service.
• Operators are responsible for providing required notices under applicable privacy law and for handling access, correction, and deletion requests from their customers.
• Operators are responsible for compliance with privacy, data-protection, and anti-spam laws in connection with their use of customer data.
• Paytrale processes customer data only to provide the Service, implements safeguards described in the Privacy Policy, notifies operators without unreasonable delay if aware of a security breach affecting customer data, and deletes customer data in accordance with the deletion provisions on account termination.
• If a customer contacts Paytrale directly about customer data, Paytrale will generally direct that person to the operator unless law requires a direct response.

• The Service supports electronic signatures on contracts, work orders, and other documents.
• By using electronic-signature features, you acknowledge that those signatures are intended to be legally binding and enforceable under applicable Alberta and Canadian law where permitted.
• You consent to conducting transactions and executing documents electronically through the Service.
• Electronic signatures created through the Service are intended to carry the same legal weight as handwritten signatures for the relevant documents.
• You are responsible for ensuring all parties to an electronically signed document consent to electronic execution.
• Paytrale maintains an audit trail for each signature event, including signer identity, timestamp, the signed document, and signature image, retained according to the Privacy Policy.
• Paytrale does not guarantee the enforceability of any particular electronically signed document because enforceability may depend on law, jurisdiction, document type, and party consent.

• Use the Service only for lawful purposes and in accordance with these Terms.
• Do not use the Service in violation of applicable law or regulation.
• Do not upload or transmit unlawful, defamatory, obscene, fraudulent, or rights-infringing content.
• Do not use the Service to send unsolicited commercial electronic messages in violation of CASL or other anti-spam laws.
• Do not attempt unauthorized access to the Service, other accounts, or related systems and networks.
• Do not reverse engineer, decompile, disassemble, or attempt to derive source code.
• Do not scrape or crawl the Service other than through published APIs.
• Do not store SINs, government-issued IDs, health data, biometric identifiers, or other sensitive information not intended for use within the Service.
• Do not interfere with Service integrity or performance.
• Do not harass, abuse, or threaten others through the Service.
• Do not sublicense, resell, rent, or lease access without Paytrale’s prior written consent.

The Service, including software, code, algorithms, interfaces, designs, documentation, trademarks, logos, and related materials, is owned by Paytrale or its licensors and protected by applicable intellectual-property laws.

Subject to your compliance with these Terms and payment of applicable fees, Paytrale grants a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the subscription term.

If you provide feedback, you grant Paytrale a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use and commercialize that feedback without restriction or obligation to you.

Copyright-infringement notices can be sent to support@paytrale.com with the required details.

The Service may integrate with or link to third-party services such as Stripe, Google Calendar, and Intuit QuickBooks. Your use of those services is governed by their own terms and privacy policies.

Paytrale is not responsible for the availability, accuracy, or reliability of third-party services and is not liable for loss or damage arising from your use of them.

If you authorize an integration, you grant Paytrale permission to exchange data with that third-party service as needed to operate the integration. You may revoke authorization by disconnecting the integration in account settings.

The Service is provided “as is” and “as available,” without warranty of any kind, express or implied.

To the maximum extent permitted by law, Paytrale disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing or usage of trade.

• Paytrale does not warrant that the Service will be uninterrupted, timely, secure, or error-free.
• Paytrale does not warrant that results obtained from the Service will be accurate or reliable.
• Paytrale does not warrant that the Service will meet your specific requirements or expectations.
• Paytrale does not warrant that errors or defects will be corrected.
• You assume all risk for your use of the Service.

To the maximum extent permitted by applicable law, Paytrale and its directors, officers, employees, agents, and licensors are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, business, goodwill, or anticipated savings.

Paytrale’s total aggregate liability arising out of or related to the Terms or the Service is capped at the greater of the fees paid by you to Paytrale in the 12 months preceding the event giving rise to the claim or CAD $100.

These limitations do not apply to processor security-breach notification obligations, either party’s indemnification obligations, liability arising from gross negligence, wilful misconduct, or fraud, or liability that cannot be limited under applicable law.

Your indemnification of Paytrale

• Claims arising from your use of the Service in violation of the Terms or applicable law.
• Claims arising from your operator data, including alleged infringement or misappropriation of third-party rights.
• Claims arising from your collection, use, or disclosure of customer data in violation of privacy law.
• Disputes between you and your customers arising from your use of the Service.
• Violations of the Acceptable Use Policy.

Paytrale’s indemnification of you

Paytrale will defend and indemnify the operator against qualifying third-party claims alleging that the Service, as provided by Paytrale, infringes a Canadian copyright or trademark, subject to prompt notice, Paytrale’s control of the defense and settlement, and your reasonable cooperation.

If such a claim is made or likely, Paytrale may secure continued use rights, modify the Service to make it non-infringing, or terminate the subscription and refund prepaid fees for the unused portion of the current term.

• These Terms remain in effect from account creation or acceptance until terminated according to this section.
• You may terminate your account at any time through the app’s deletion feature or by contacting support@paytrale.com. Unless you request immediate termination, it takes effect at the end of the current billing period and no refund is issued for the remaining portion of that period.
• Paytrale may terminate or suspend access immediately for material breach, Acceptable Use Policy violations, prolonged inactivity, legal compulsion, or reasonably suspected fraudulent or illegal activity.
• Paytrale may suspend access for non-payment more than 14 days past due. If payment remains outstanding for 60 days from the original due date, Paytrale may terminate the account and start deletion.

• On termination, Paytrale initiates deletion of operator data in the sequence described in the Privacy Policy, including contract files, signature images, job photos, core database records, and authentication records.
• Before termination takes effect, you are responsible for exporting any operator data you wish to retain.
• After termination, Paytrale may retain tax and financial records, Stripe billing records, Twilio and Resend delivery logs, aggregated anonymized analytics, mandatory breach records, and infrastructure backups as described in the Privacy Policy.
• Sections concerning ownership, controller and processor roles, intellectual property, disclaimers, limitations of liability, indemnification, post-termination data treatment, governing law, and general provisions survive termination.

AI-driven accounts receivable and workflow automation features are under development and are not currently live. No personal information is currently sent to any AI language model provider.

Before any AI-driven features become available, Paytrale will update the Terms and Privacy Policy, provide at least 30 days’ notice, obtain any required fresh consent, and provide opt-out mechanisms where feasible.

Users will have the right to challenge materially significant AI-assisted decisions or actions, and human review and override mechanisms will be available.

AI features will remain subject to the same disclaimers and limitations of liability set out elsewhere in these Terms.

• Transactional messages related to the Service, such as invoice delivery, payment confirmations, security alerts, and account notices, do not require separate CASL consent and may be sent as part of Service delivery.
• Commercial messages about new features, promotions, or industry content are sent only with express consent and include Paytrale’s legal name, physical address, and a working unsubscribe mechanism processed within 10 business days.
• You are solely responsible for obtaining any consent required before using the Service to send messages to your customers.

These Terms and disputes arising out of them or the Service are governed by the laws of Alberta and the applicable federal laws of Canada, without regard to conflict-of-law principles.

You and Paytrale submit to the exclusive jurisdiction of the courts of Alberta sitting in Red Deer or Edmonton.

Before formal proceedings, the parties agree to attempt informal resolution by contacting support@paytrale.com. If unresolved within 30 days, either party may proceed formally.

Claims arising out of or relating to the Terms or the Service must generally be commenced within 2 years after the cause of action accrues, to the maximum extent permitted by the Alberta Limitations Act.

Use of the Service is subject to the Paytrale Unified Privacy Policy, available at paytrale.com/privacy.

By using the Service, you acknowledge that you have read and understood the Privacy Policy and consent to the collection, use, and disclosure of personal information as described there, including cross-border transfer to service providers in the United States.

• Material changes will be posted at paytrale.com/terms and within the application.
• Material changes will update the effective date and version number.
• Users will receive email and/or in-app notice at least 30 days before material changes take effect.
• Continued use after the effective date of revised Terms constitutes acceptance. If you do not agree, you must stop using the Service and terminate your account before that date.
• Non-material changes such as typographical or formatting fixes may be made without advance notice.
• Prior versions are available on request from support@paytrale.com.

• These Terms, the Privacy Policy, and any subscription-specific terms form the entire agreement regarding the Service.
• If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder continues in full force.
• Failure to enforce a right or provision is not a waiver unless made in writing and signed by Paytrale.
• You may not assign the Terms without Paytrale’s consent. Paytrale may assign them in connection with a merger, acquisition, or sale of substantially all assets.
• Paytrale is not liable for failure or delay caused by events beyond its reasonable control, including natural disasters, government action, pandemics, war, terrorism, labor disputes, power failures, internet outages, or third-party provider outages.
• The Terms do not create third-party-beneficiary rights for customers or contacts whose data is processed through the Service.
• The English version controls if the Terms are translated.
• You consent to receiving communications from Paytrale electronically, including by email and in-app notification.

• Company: Paytrale Inc.
• Email: support@paytrale.com
• Address: Box 189, Stettler, Alberta, T0C 2L0, Canada
• Privacy Officer: Brayden Rowland
• Response time: Paytrale acknowledges inquiries within 5 business days.